Frequently Asked Questions

General Information

WHEN IS THE FESTIVAL?

June 21-23, 2013

WHERE IS THE FESTIVAL?

The festival takes place at The Woodlands of Dover International Speedway, 87 acres of beautiful festival grounds located in the heart of Dover, Delaware. Wherever you are on the East Coast, Dover's not far! Click here for more information about the venue.

WHAT IS FIREFLY MUSIC FESTIVAL?

Firefly Music Festival is the East Coast's premier music experience. Firefly offers three days of unforgettable musical performances, enhanced dining options and interactive entertainment set among lush wooded landscapes in the heart of the East Coast.

WHAT CAN I BRING TO FIREFLY?

There are a number of items that are not allowed at the Firefly Music Festival. Most items are listed below, however if there is any doubt in your mind, leave it at home!

Required Items

  • Government issued photo ID
  • Three-day festival wristband
  • Credit or debit card

Recommended Items

  • Cash
  • Sunscreen
  • Bug spray
  • Ponchos
  • Blankets
  • Empty, reusable water containers
  • Non-professional cameras

What NOT to Bring

  • All outside food items will not be allowed in the festival area
  • No open beverage containers of any kind
  • No glass drinking containers
  • No glass containers, weapons, drug paraphernalia or drugs allowed
  • No knives
  • No animals (except service animals)
  • No flammable lanterns or fire of any kind
  • No fireworks or any types of explosives
  • No bicycles
  • No umbrellas
  • No lawn chairs
  • Non-professional cameras are allowed

Thinking of bringing something not on the list? Shout to us here to see if it will make it in the gate. All we suggest is to be prepared for a crazy weekend at Firefly, anything could happen.

WHEN CAN WE ARRIVE? WHEN DO WE HAVE TO LEAVE?

Friday, June 21: Gates open at 12pm. Gates close at 1am.
Saturday, June 22: Gates open at 12pm. Gates close at 1am.
Sunday, June 23: Gates open at 12pm. Gates Close at 11pm.

WHAT IS YOUR RE-ENTER POLICY?

With a three-day festival pass, you'll be allowed to enter or leave the festival grounds at will.

ARE YOU WHEELCHAIR/DISABLED ACCESSIBLE?

Firefly is dedicated to providing an extraordinary experience for all music lovers. We want to go above and beyond your expectations with top-notch service. If you need accessibility assistance, please check out our Accessibility Guide here or contact us at 773-687-4595 with any special accessibility requests.

SHOULD I BRING CASH OR CREDIT CARD?

Firefly is a cash only event. There will be ATMs available throughout the festival grounds for customers to access cash.

WILL THERE BE WI-FI?

There will not be public WiFi access at the festival.

DO YOU HAVE A LOST AND FOUND?

If you lose something on site, head over to our information tent. After the event, contact us at 773-687-4595 or shout to us by filing out our contact form. By the end of a long day of music, all exits look the same and it's easy to become lost yourself. The information booth will also have festival maps and directions to help you find your way around The Woodlands.

CAN I PASS OUT FLYERS INSIDE THE FESTIVAL AREA? OUTSIDE THE FESTIVAL AREA?

On-site promotions are reserved for official event partners. If you're interested in becoming an event partner, email us at sponsorship@fireflyfestival.com.

WHAT HAPPENS IF I LOSE OR BREAK MY WRISTBAND?

Get in touch with us by filling out our contact form.

WILL THERE BE VEGETARIAN/VEGAN FOOD OPTIONS?

Yes. Check out our food page for more information.

WHAT KIND OF ATTRACTIONS WILL THERE BE?

In addition to three days of incredible musical performances, enhanced drinks and dining, Firefly offers a variety of interactive on-site attractions. Head here for more information.

DO YOU HAVE TO BE A CERTAIN AGE TO ATTEND?

Anyone can attend Firefly, but those under 18 must be accompanied by an adult.

WHAT ARE ACCEPTABLE FORMS OF ID TO PURCHASE ALCOHOL WITH?

To purchase alcohol at Firefly, you'll need a government-issued photo ID. Some examples of this include:
  • Government-issued ID
  • Driver's license
  • Passport

ARE YOU WHEELCHAIR/DISABLED ACCESSIBLE?

"Firefly is dedicated to providing an extraordinary experience for all music lovers. We want to go above and beyond your expectations with top-notch service. Please contact us here with any special ADA requests"

Get Involved

HOW DO I GET INVOLVED AS A(N):

Sponsor

We'd love to talk to you about sponsorship! Please email us at sponsorship@redfrogevents.com so we can talk about all of your options.

Volunteer

Volunteers get the best of both worlds – they get to attend the festival while gaining experience working it! If you're interested, please email us at volunteer@fireflyfestival.com For more information, visit our volunteer page here.

Press

If you are interested in obtaining press passes, interviews with the Firefly Music Festival organizers, logos or band images, please contact us at media@fireflyfestival.com with your request and credentials.

Food vendors

We are not currently hiring local food vendors for Firefly Music Festival. If anything changes, you can find the information here.

Environmental groups

Firefly works to stay green! We have a number of green initiatives to lessen our footprint that you can learn about on our Sustainable Beats page here.

Photographer

We will be offering limited photo passes to press members and professional photographers. If you are looking for a photo pass or want to bring a professional camera to Firefly, please contact us at media@fireflyfestival.com . Event organizers, Red Frog Events, reserves the right to accept or deny any request for any reason.

Social Media

Like us on Facebook and follow us on Twitter for updates on performances, event activities and more! Listen to some of the great music at the Firefly Music Fest on 8tracks, Spotify, or Pandora. Be sure to search for the Official Firefly Instagram account, FireflyMusicFestival. Click here to sign up for our newsletter and receive timely festival updates right to your inbox.

Performer

Interested in playing at Firefly? Send us a bio, music, photos and web links to talent@fireflyfestival.com.

Local Business

Are you a local business? Do you want to get involved in the East Coast's premier music festival? Email us at sponsorship@redfrogevents.com.

Other Inquiries

Email us here or call us at 773.687.4595.

Tickets

HOW DO I PURCHASE TICKETS?

Follow this link to check out all of your ticket options. We happily accept Visa and Mastercard.

WHEN CAN I EXPECT TO RECEIVE MY TICKETS?

If you purchased a three day pass - your ticket will be mailed in the form of a wristband about three weeks prior to the festival. Your wristband will be shipped to the shipping address provided at checkout. If you have not received your wristband by five to seven days before the event, get in touch with us here. If you purchased a single day ticket, you will be given a link, upon purchase, to a printable e-ticket.

If you purchased a three-day wristband, it should have been shipped to you via the shipping address you registered with or you should have received an email from us about pick up at Will Call in front of the festival gates. If you purchased a single day ticket, there should be a link to your ticket in your confirmation email.

If your case is different from any of the above, please shout to us HERE or email info@fireflymusicfestival.com.

Parking will be available free of charge at Dover International Speedway. Overnight parking is not allowed, except with a Camping parking pass in the Camping lot.

IS THERE A BOX OFFICE ON SITE?

Tickets for Firefly are only available through www.FireflyFestival.com.

IS THERE A WILL CALL TO PICK UP TICKETS?

Will Call will be located in front of the festival gates should you have ticketing issues.

WHO IS YOUR TICKET PROVIDER?

All registrations will be processed through RegistratioNATION, our online event registration system.

MY CREDIT CARD STATEMENT SHOWS A CHARGE FROM RED FROG EVENTS. IS THAT FIREFLY?

Yes. Red Frog Events is the company behind Firefly Music Festival. Head here for more info on Red Frog Events.

WILL RE-ENTRY BE ALLOWED THROUGHOUT THE WEEKEND?

With a three-day festival pass, guests will be allowed to come and go as they please! However, re-entry will not be permitted to single day pass holders.

I NEED TO CHANGE MY ORDER, WHAT DO I DO?

We'd love to help, please contact us here.

I LOST MY WRISTBAND/ IT WAS STOLEN/ MY DOG ATE IT... HELP!

In some cases, we can deactivate your old wristband and send you a new one. Contact us here to see how we can help.

MY TICKET DIDN'T ARRIVE, BUT I HAVE MY CONFIRMATION EMAIL. DID I MISS IT?

Your ticket should arrive to the shipping address provided by five to seven days prior to the event. If you don't have your ticket by five to seven days prior to the event, please contact us here.

CAN I TAKE MY WRISTBAND OFF?

Once you have your wristband on, don't take it off! Any wristbands that show signs of tampering will not be allowed into the festival.

SOMETHING CAME UP, CAN I RECEIVE A REFUND?

Unfortunately, our ticketing policy states that there are no refunds or exchanges.

DOES MY CHILD NEED TO PURCHASE A TICKET?

Children under the age of 8 can accompany you to the festival free of charge with proof of age! Children 8-years-old and up will have to purchase a ticket to be allowed entry into the festival.

CAN I UPGRADE MY TICKET OPTION?

Absolutely! Please contact us here.

I HAVE A QUESTION THAT'S NOT ON THIS PAGE, WHAT NOW?

Check out the other FAQ pages to make sure you didn't miss it, then contact us here.

Camping

WHAT ARE THE RULES FOR CAMPING AT FIREFLY?

GENERAL RULES

  • Each camping attendee must have their own camping wristband for entrance into the camping area.
  • All on-site accommodations are located on Firefly grounds.
  • A camping wristband alone will not get you into the festival area.
  • You will not be allowed to drive your car or RV in the camping area once it is parked. If you decide to leave, there will be no reentry.
  • There will be security and first aid on-site at all times in all camping areas. Firefly, Red Frog Events and DIS are not responsible for any materials misplaced, lost or stolen. It is recommended you don't bring valuable items or if you do, please lock them in your car for safety.
  • All camping spots are based on first come, first serve basis (unless you are camping in Front Row Camping). We will be assigning many areas simultaneously to minimize waiting time. Early arrival does not guarantee a closer spot.
  • One cooking appliance is allowed per campsite. Maximum amount of propane should not exceed 20 pounds or 48 pounds of water capacity. Cooking appliances are only permitted for use from 7am – 2am (EST). Please do not leave cooking appliances unattended. Wood fires are prohibited
  • All camping attendees are subject to search upon entry.
  • Campers are allowed to bring in food and alcohol, however all outside items will not be allowed in the music festival area.
  • No kegs of beer are allowed in any camping area.
  • No glass containers, weapons, drug paraphernalia or drugs allowed.
  • No animals will be allowed in any camping area.
  • No campfires allowed anywhere in Firefly.
  • No smoking, lighters, flammable lanterns or fire of any kind are allowed inside of tents or RVs.
  • No fireworks or any types of explosives.
  • Campers are expected to behave in a manner that is courteous to other campers. Quiet hours are from 2am to 7am.
  • Camping wristbands are non-transferable.
  • No other motorized vehicles in the camping area.
  • No bicycles are allowed in the camping area.
  • No generators are allowed in the camping area.
  • Firefly and Firefly camping are rain or shine.
  • Each vehicle entering the camp ground will receive four wristbands when camping ticket is presented at the gate. Wristbands will not be reissued for any reason. Do not lose them.
  • Anyone can attend Firefly, but anyone 17 or younger must be accompanied by an adult that is 18 or older.
  • Check in and check out times:
    Friday - 6am-9pm
    Saturday - 6am-4pm
    Sunday - 6am-4pm

THE GROVE - CAMPING RULES

  • All campers must be 18 years or older to camp. Those under 18 must be accompanied by an adult.
  • Only one car is allowed per campsite.
  • Four people permitted per campsite.
  • Campers will receive campsites in order of arrival to Firefly.
  • Tent spots are 10x30 feet.
  • Trailers are not allowed in the camping area. RV Camping is available where trailers are allowed.
  • Once your car is parked, it cannot be moved. If you choose to leave, there is no car reentry.

THE HIDEOUT - CAMPING/GLAMPING RULES

  • Renters must be age 21 or older.
  • Maximum of two people per tent. Maximum of four people per tent for Hideout Camping
  • All equipment must be returned in good condition, free of all personal property and trash.
  • If damage occurs to any equipment, the customer is responsible for the cost.
  • Bathrooms will be available to Glampers as well as shower stations.
  • Fans and electric outlets will be included in each Glampsite.
  • Refrigerators will not be provided.
  • Wireless internet access will not be provided.
  • Only people with Glamping or Rental RV wristbands are allowed in the Glamping area.
  • You will receive your Glampsite upon arrival and the easiest way to Glamp near your friends is to arrive together.
  • Glamping spots are 25ft X 45ft. Hideout Camping spots are 10ft x 30ft.
  • Cars will be parked in a lot nearby the Glamping area.
  • RVs are not allowed in the Glamping area. There will be an RV camping lot separate from the Glamping area.
  • Your credit card will be held on file and charged if there are any damages to the Glampsite or any items within the Glampsite.
  • We are not responsible for any damage to personal property of renters. Renter shall assume responsibility for theft and vandalism of tent during the time of the rental period. Renter shall indemnify and hold us harmless from all loss resulting there of; including damages or loss caused by fire, water, theft or vandalism. This liability will not exceed the period of this Rental Agreement.

THE GROVE - RV RULES

  • All campers must be 18 years or older to camp. Those under 18 must be accompanied by an adult.
  • You will receive your RV campsite in order of arrival at Firefly.
  • We will provide hand washing stations, but there is no water hook up for individual camping spaces
  • No draining of gray water or holding tank.
  • Install and maintain smoke detectors.
  • Maintain your heating and air conditioning unit.
  • Never store flammable liquids under your camper.
  • Have an emergency egress plan from your RV
  • Make sure you have a fire extinguisher available
  • Refrain from using fireworks (including sparklers) as they are illegal in Delaware
  • Please remember that portable generators, grills, portable propane heaters and campfires should never be used inside or near your RV windows or vents. Should you experience symptoms of CO Poisoning such as shortness of breath, mild nausea or headaches please call 911 immediately.

WHAT ARE SOME ITEMS I SHOULD BRING?

  • Paper towels
  • Aspirin
  • Baby wipes or disinfecting wipes
  • Band-aids/first aid kit
  • Blankets and sleeping bags
  • Camera
  • Cell phone
  • Cooler
  • Flag or banner to mark your spot & find friends
  • Flashlight
  • Frisbee
  • Bug spray
  • Lawn chairs
  • Pillows
  • Prescriptions, allergy medications
  • Rain gear
  • Second set of car keys
  • Sunscreen
  • Tent (all weather/waterproof)
  • Trash bags
  • Toilet paper (back up)
  • Toothbrush/toothpaste
  • Towels

What is Available at Firefly Music Fest

There will be bags of ice available for purchase throughout the camping area for $5 per bag.

We will have a camping store on-site with general items such as snacks, beverages, first-aid, etc.

There will be a shower area for campers to utilize for $5 per use.

Help!

I'VE NEVER BEEN TO A MUSIC FESTIVAL, WHAT CAN I EXPECT?

Music festivals are a one-of-a-kind experience! You can expect world-class musical performances, incredible dining experiences and interactive attractions throughout the 87-acre festival grounds.

I'M CONFUSED. WHO CAN I TALK TO?

We can help you! Call our office at 773.687.4595 or shout to us here.

I DON'T HAVE A CREDIT CARD. CAN I STILL BUY A TICKET?

All tickets for Firefly Music Festival are sold electronically through www.FireflyFestival.com, and credit card is the only way to secure your spot.

MY FRIEND DOESN'T HAVE INTERNET. HOW CAN HE/SHE BUY A TICKET?

Let him/her use your internet! Or try a public library or coffee shop. If that doesn't work, give us a call at 773-687-4595.

I'M FROM CANADA AND THE DRINKING AGE IS 18. I'M 19. CAN I DRINK AT FIREFLY?

We will be strictly enforcing the 21-year-old age limit and guests will need to provide government issued ID.

I HAVE A MEDICAL MARIJUANA CARD AND MEDICATE DAILY. CAN I MEDICATE AT FIREFLY?

Sorry, Medical Marijuana cards are not valid at Firefly Music Festival.

I WANT TO LEARN HOW A MUSIC FESTIVAL WORKS. CAN I GO BACKSTAGE AND TALK TO PLANNERS?

We're glad you are interested in music festivals, but unfortunately, due to safety precautions, we cannot allow anyone other than our staff backstage. However, you can apply to work for Firefly Music Festival as an Event Coordinator for Red Frog Events. Visit www.redfrogevents.com for details!

STILL STUMPED?

Give us a call at 773-687-4595 or shout to us with our here.

HELPFUL LINKS

Visiting Dover

http://www.visitdover.com/
http://www.cityofdover.com/

Public Transit

Amtrak: http://www.amtrak.com
Delaware Transit Corporation: http://www.dartfirststate.com/
Megabus: http://us.megabus.com/
Philadelphia International Airport (51 miles from Dover): http://www.phl.org/
Atlantic City International Airport (55 miles from Dover): http://www.sjta.com/acairport/