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ACCESSIBILITY


Firefly Music Festival welcomes individuals of all abilities, and is a fully accessible event. We are dedicated to continually improving our efforts to ensure full access and we encourage all feedback and suggestions in order to improve your experience.

If you haven’t contacted us already with your requests, please do by emailing accessibility@fireflyfestival.com. We’re here to accommodate your needs and help you plan for three unforgettable days of music, friends, and summer vibes.

If you require an accessible camping spot for your vehicle, trailer or tent, please follow the below instructions:

  1. PURCHASE A CAMPING PASS HERE.
  2. FILL IN THE ADA CAMPING REGISTRATION FORM HERE.
  3. Make sure you have a valid, government issued ADA hangtag or license plate, with proof of ownership to present upon arrival to ADA camping check-in. 

GETTING TO THE VENUE

Firefly Festival is located at the Dover Downs International Speedway. You can enter the event vicinity through N Dupont Hwy and Hwy 1. To get to ADA camping, make sure to enter through Leipsic Rd off of N Dupont Hwy. There will be signs to direct you to the camping area.

YOU CAN FIND MORE INFORMATION ABOUT DIRECTIONS TO EVENT HERE. Please check in with local airports, hotels, and transportation hubs for information regarding local shuttles to Dover International Speedway.

ACCESSIBLE PARKING

Accessible parking is available for those with a valid, government issued ADA placard or license plate. The person to whom the placard or plate is issued must be present in the vehicle as a driver or passenger.

Accessible parking will be located within the Dover Speedway parking lot. There will be signage directing you to these spots.

After you park your vehicle, head towards Monster Mile where there will be an ADA shuttle pick-up point to take you to/from the festival entrance. Shuttles will be picking up every 20-30 minutes

ACCESSIBLE CAMPING

Accessible camping is available for those with mobility impairments. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.

Accessible Camping spots are available on a first-come, first-served basis. A limited number of spots are available to unregistered guests, but are not guaranteed. Please follow the below instructions:

  1. PURCHASE A CAMPING PASS HERE.
  2. FILL IN THE ADA CAMPING REGISTRATION FORM HERE.
  3. Make sure you have a valid, government issued ADA hangtag or license plate, with proof of ownership to present upon arrival to ADA camping check-in.

SHUTTLES

There will be accessible shuttles available throughout the venue, camping and parking areas to assist people with mobility issues. Pick-up/drop-off locations include: ADA parking, ADA camping, Accessibility Center, and Accessible Viewing Areas.

Make sure to check in to the Accessibility Center to acquire the appropriate credentials for the ADA shuttles.

Shuttle waiting times vary between 15 minutes to 45 minutes depending on the time of day, artists performing, and traffic conditions.

ACCESSIBILITY CENTER

The Accessibility Center will be the main hub of information for all your accessibility related needs. This is the location ask questions, obtain your ADA wristbands, store equipment, charge wheelchair batteries, and anything else that can be helpful to you.

The main Accessibility Center is located just inside the south venue entrance in close proximity to the Accessible Campgrounds. Additionally, each Guest Services booth and accessible viewing platforms are secondary Accessibility Centers. Each of these locations will have friendly staff to help you with anything you need.

The Accessibility Center opens daily when the festival gates open and closes after nightly exodus.

TERRAIN

Please note that Firefly Music Festival takes place on natural terrain. There are gravel roads throughout much of the festival grounds and grass areas around the stages. The Pathway is on mulch and may be difficult for some. If so, please check in at the Accessibility Center and a shuttle will assist you.

If it rains, the festival area may become muddy and difficult to get around. Please make sure to prepare yourself for rain and/or other natural occurrences that may change the nature of the terrain. Off-road wheelchair tires and pneumatic tire repair kits are recommended. In the case of inclement weather, certain parts of the festival, including The Nook and Tree House Sessions, may be inaccessible for wheelchairs or motorized vehicles.

The Firefly Festival grounds are sprawling. Ample travel time is necessary to access the entire event.

GETTING AROUND 

Electric Mobility Devices: Only powered wheelchairs and three-wheeled or four-wheeled scooters are permitted.

Absolutely no personal golf carts are allowed.

We do not provide wheelchair or scooter rentals.

You are welcome to bring your own wheelchair, motorized or otherwise.

If you need to recharge your motorized wheelchair, you may do so at the Accessibility Center.

Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.

Please be aware that no vehicles, including the ADA shuttles, will be allowed to cross the bridge between the Dover Speedway and the venue on Friday & Saturday between 11:00PM and 3:00 AM, and on Sunday from 10:00PM to 1:00AM. During this time, there will be an accessible bus that takes a detour route; however it may take up to an hour for the bus to complete the route and return to the onsite pick up point. Please make sure to schedule your time to account for delays. If you have additional questions, please reach out to accessibility@fireflyfestival.com.

ACCESSIBILITY CREDENTIALS 

A Firefly Accessibility wristband will serve as your credential for the shuttling service and viewing platform access for you and one companion. If for any reason your accessibility wristband falls off, or you must take it off, you will need to bring that original wristband to the Access Center in order to obtain a replacement. Absolutely no replacement wristbands will be issued unless the original is brought to the Access Center.

ACCESSIBLE VIEWING PLATFORMS

A raised viewing platform is available at the festival main stages. Please keep in mind that space is limited and is available on a first-come, first-served basis.

An Accessibility wristband is required to gain entry to the raised viewing platforms. Please visit the Access Center to obtain a Firefly Accessibility wristband.

Viewing platforms are reserved for fans with Accessibility wristbands and one companion. Please note, if the viewing areas reach capacity, companions may be asked to stand to allow space for ADA patrons.

There is absolutely no smoking on the platforms.

EFFECTIVE COMMUNICATION

We provide various forms of Effective Communication based on the requests we received. This may include ASL Interpretation Services, Real Time Captioning Services, Braille and/or Large Font material, Tactile Sensation Systems.

The deadline to request alternative communication services is May 24, 2019. Please contact us with your request at accessibility@fireflyfestival.com. The earlier you make a request, the easier it will be to accommodate.

MEDICAL STORAGE

Firefly Festival guests may store any assistive technology or medical equipment, such as oxygen tanks, insulin, crutches, and spare wheelchair batteries at the Accessibility Center. Storing items is at your own risk and Firefly Music Festival and its employees, and/or contractors shall not be responsible for theft or damage to any items left at the Accessibility Center and/or Medical Tent.

If you have special dietary needs or need access to medication during hours of the festival, please contact us to receive directions on how to safely bring in your items.

ADDITIONAL SERVICES

Accessible portable restrooms are available at all restroom banks throughout the festival. Most accessible restrooms will have a combination padlock to maintain cleanliness of the facility. Please visit the Accessibility Center to receive the code.

SERVICE ANIMALS

SERVICE ANIMALS ARE WELCOME. PETS ARE NOT.

Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at Firefly Festival, as are those training service animals. Other types of animals and pets are not allowed.

THE FOLLOWING ARE NOT SERVICE ANIMALS

By law, if an animal’s purpose or task is to provide protection, emotional support, well-being, comfort, or companionship, it is not considered a service animal and may not come to Firefly.

SERVICE ANIMALS IN TRAINING

Service animals in training must be advanced enough in their training to handle an event as intense as Firefly.

SERVICE ANIMAL PROCEDURE

When you approach check-in, as you first enter the site, tell the gate staff that you have a service animal. Your animal will need to be registered properly.

SERVICE ANIMAL HANDLERS

Take Note: A service animal must adhere to the following conditions or the handler must remove the animal from the site. The handler may return without the animal. The animal must:

  • Be housebroken
  • Be under the control of its handler at all times
  • Not threaten the health or safety of any person or animal

CARING FOR YOUR SERVICE ANIMAL

Do not leave your animal at your campsite. All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Service animals must be housebroken and should use the service animal relief area provided in Accessible Camping.

Be prepared to carry and provide plenty of water for your service animal.

Bring enough food for your service animal. Dog food is not sold at the festival.

YOUR ANIMAL, YOUR RESPONSIBILITY

Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the animal.

MEDICAL CONSIDERATIONS

Medical devices, of any kind, may be charged at the Accessibility Center.

Please note that neither AEG Presents LLC, nor Firefly medical staff, nor Firefly volunteers are responsible for any items that are lost or stolen from your campsite, vehicle, the Medical Tent, or person at the festival.

SPECIAL DIETARY NEEDS

Firefly Festival is serving up distinct pop-up restaurants, each with its own unique concept and menu. Firefly will also feature a local brewery and wine selections. There will be options to suit every taste and dietary need.

For those with special dietary needs beyond the festival food service, please contact us for further information.

Empty water bottles are permitted and can be used at our various water refill stations supplied with local filtered city water. Water bottles are for sale at numerous locations throughout the festival grounds.

For any other accessibility related questions and/or concerns, please reach out to accessibility@fireflyfestival.com.