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BOX OFFICE INFO AND HOURS

The Box Office / Will Call is located at the Dover Mall, behind Sears. Follow signage posted as you enter the mall.

For GPS, use:
Dover Mall
1365 N Dupont Hwy
Dover, DE 19901

Will Call Hours of Operation:
Wednesday, June 17, 4:00PM - 10:00PM EST
Thursday, June 18, 6:00AM - 10:00PM EST
Friday, June 19, 6:00AM - 10:00PM EST
Saturday, June 20, 6:00AM - 10:00PM EST
Sunday, June 21, 6:00AM - 4:00PM EST

RIDE SHARE AND PARENT DROP OFF

The Ride Share and Parent Drop Off location is next to Will Call and the Box Office. There are On-Site Festival Courtesy Shuttles that run from the drop-off location to both North and South Camping.

DAILY PARKING

Daily Parking is available on site for $10.00 per car per day, and is located near South Camping. No overnight parking will be allowed in the Day Parking area.


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SHUTTLES

Regional Rides

Our awesome partners at FestDrive have created special routes from New York, Philadelphia, Baltimore, and DC to get music lovers from all over to The Woodlands.

Local Lifts

Closer to home? Get a safe, sober ride to and from The Woodlands with the Visit Delaware Shuttle Program, serving Wilmington, Newark, and the Delaware Beaches.

CLOSEST AIRPORTS

Philadelphia Airport (PHL) ~ 1 hr 10 mins

Baltimore Airport (BWI) ~ 1 hr 44 mins


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Firefly 2020 has been cancelled. The refund/transfer request period has ended. All orders that did not submit a request have been automatically transferred to Firefly 2021. If you requested a refund please allow up to 30 days for your refund to process. You will receive an email confirmation when your order has been canceled. Please allow 3-5 business days after order cancellation for the refund to post to your account. If you requested a transfer or took no action, you will receive an order transfer confirmation email in the coming weeks. If you have questions about your order, please reach out to support@festivalticketing.com

For more information and a full list of the most Frequently Asked Questions, head here!: https://fireflyfestival.zendesk.com/hc/en-us

SAFETY & SECURITY

Safety & Security are at the core of an enjoyable experience at Firefly Music Festival. Make sure you and your crew are safe by checking out all of our resources here:

Security

Firefly Music Festival is committed to hosting an inclusive, safe environment for all at The Woodlands. Harassment based on race, ethnicity, color, national origin, citizenship, religion, gender, gender identity, gender presentation, sexual orientation, age, body size, pregnancy, ability, appearance or otherwise will NOT be tolerated.

We work closely with local, state, and federal authorities to ensure the safest possible experience for our fans, staff, volunteers, and artists. Uniformed and plain-clothed security are present throughout the Festival site and are available 24-7 to respond or assist with any safety or security needs. If you see something, say something. If anything seems out of place or suspicious, please notify the nearest security, medical, or general staff member.

Please familiarize yourself with all safety and security information HERE prior to your arrival at The Woodlands.